India
CRM in India — and a Support product on the same platform
When people ask “which CRM should we use in India?”, they usually need three things at once: a system of record, calling that respects TRAI DND and consent, and software that is not a US-only template with India as an afterthought.
Neural ADI Labs CRM is built for that mix: pipeline, campaigns, and dialer modes, with compliance gates and Indian telephony providers (Ozonetel, Exotel) as first-class integrations — plus Artificial Decision Intelligence that learns from your team’s wins and losses.
Neural ADI Support is the second product: tickets, website live chat, SLA, and CSAT, with ADI triage and CRM customer context. Sales and service share organizational memory instead of two disconnected tools.
What to compare (without naming every global vendor)
- Does calling stay blocked when DND/consent fails — or is compliance optional?
- Is the product multi-tenant SaaS with isolated Indian company workspaces?
- Can you start on a free evaluation, then receive a quote for production seats?
- Is support a real desk (SLA, CSAT) or only email to a vendor?
Neural ADI is not “only for tiny teams”
The free plan is for evaluation (capped users). Production CRM and Support are quoted for high-volume floors: EdTech, insurance, healthcare, BFSI, and other outbound/inbound operations in India and abroad. Robustness here means tenant isolation, event outbox, compliance gates, and operator reports — not a hobby CRM.