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Product 2 · Neural ADI Support · Powered by ADI

Customer service that learns — not a ticket dump with a chatbot on top.

Neural ADI Support is the second application on the Neural ADI operating system. Agents run tickets and live chat. ADI triages, suggests, and remembers what resolved similar issues — including CRM customer context.

Built as a production desk: SLA, CSAT, origin-allowlisted website widgets, agent notifications, and multi-tenant isolation — for Indian and global teams that outgrow spreadsheet helpdesks.

Request a Support quote See Neural ADI CRM Support login

Powered by ADI · part of Neural ADI Labs

Why this product exists

CRM owns the customer. Support owns the resolution. ADI owns the memory.

Most helpdesks store tickets. Neural ADI Support is designed so every conversation can become organizational memory: what the customer asked, what worked, and whether they were satisfied — then the next agent starts smarter.

The desk

A real inbox — not a demo toy

Tickets & SLA

Create, assign, escalate, and resolve with SLA visibility. Categories and queues for serious floors.

Agent workspace

Presence, live-chat notifications, internal notes, and handoff from ADI to a human without losing thread.

Manager reports

CSAT, FCR, SLA, agent performance, and live ops — so service quality is measured, not guessed.

Website live chat

A robot launcher on the customer site — keyed per tenant

Publish a widget key, set allowed origins, and paste the snippet on the customer website. Visitors chat with ADI first; they can ask for an agent, end the chat, and rate the conversation.

  • Publishable widget keys
  • Origin allowlist
  • CRM Ask ADI default key
  • End chat + CSAT

ADI-first service

Triage, suggest, escalate — then learn from the outcome

ADI classifies intent and confidence, drafts replies, and can inject CRM 360 (open deals, invoices) when the visitor is a known customer. Humans take over on complexity or policy. Satisfaction is recorded so the loop is not one-shot generation.

Built with India in mind

Neural ADI Support for Indian service and sales-adjacent desks

Same platform as Neural ADI CRM: hosted SaaS, tenant isolation, and founder-led onboarding. Quotes in INR for Indian companies; the product is not limited to startups.

Runs with CRM

Customer IDs, lead context, and Ask ADI from the CRM workspace — one ecosystem, two products.

Production controls

Widget origin enforcement, session close, CSAT, and desk notifications for logged-in agents.

Not “small company only”

Multi-org tenants, role-based desk, reports, and SLA — sized by quote for growing and established teams.

Plans

Try free. Production Support is quoted.

Evaluate with a limited free workspace. Paid agent seats, channels, and volume are scoped to your operation — no public list price for production Support.

Free evaluation

₹0/limited workspace

Try tickets and chat with a small team

  • Limited users and capabilities
  • Core inbox to evaluate the desk
  • Not a substitute for a production SLA floor
Request free access

Free is capped. Production features are enabled on a quoted workspace.

Production Support

Receive a quote

Agents, live chat, SLA, CSAT, CRM link

  • Full desk: tickets, live chat, ADI triage
  • Widget keys and origin allowlist
  • CSAT and manager reports
  • Hosted SaaS / multi-tenant isolation
Receive a quote

Tell us team size, channels, and whether you already run Neural ADI CRM.

Questions

Straight answers

Do customers use support.neuraladi.com?

Agents log into the Support app. Customers use the website widget (or CRM Ask ADI). The long support-chat URL is for embedding, not the public marketing path.

Quote & demo

Request Neural ADI Support

Founder-led walkthrough of inbox, live chat, ADI triage, and CRM context. Production pricing is quoted for your seats and volume.